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Safety & Quality

Service & Safety

Prior to delivery, our equipment is fully inspected and undergoes a strict service maintenance check, ensuring you receive a trouble free machine every time.

All our technicians continually undertake extensive training on all our products. Each service vehicle is fully equipped with an extensive range of spares to enable a quick and efficient response, keeping your downtime to a minimum.

  • Technical Advice - a team of highly trained and dedicated mobile technicians are on hand to advise on any technical or operational issues.
  • Response - our team of mobile technicians are on call 24-hours a day to assist you, with your problems when they need to be fixed, they can respond to site resolving problems and minimizing downtime and costs.
  • Maintenance - a service maintenance agreement ensures your machine's maintenance requirements are covered, a valuable and cost effective addition to your machine.
  • Repair - our well-equipped workshops offer an ideal location for repairs of virtually all forms of access equipment.
  • Paint Workshop - purpose built paint bays provide a complete paint spraying service on any equipment to meet your exact requirements.
  • Parts Store - we stock an extensive range of spare parts and can respond rapidly and competitively to your needs.

Why not contact your local Instant Access representative to provide you information on a competitive Maintenance agreement for your elevating work platform.

Quality Assurance

It is our policy to provide customers with innovative, high quality, products which are safe and reliable, products that always meet customer needs while representing real value. We aim to deliver on time and to provide prompt, efficient and reliable service.

Our mission is to relentlessly pursue excellence in customer satisfaction and business results. All products supplied by Instant Access comply with all applicable regulatory requirements and Australian/New Zealand Standards.

To ensure we meet our policy aim, we operate and maintain a quality management system complying with AS/NZS ISO 9001:2009. The system covers the design, manufacture, sales, servicing and hire operations. The effectiveness of our system depends on the commitment and competence of our people using it.

Our employees are trained and equipped to carry out their roles competently. In addition, employees are encouraged to participate and contribute to improving product and services quality. With the commitment and involvement of our employees, Instant Access remains a successful company at the forefront of our industry.

Occupational Health & Safety

Instant Access is an organisation committed to safety. As well as being an ISO 9001 quality assured organisation, Instant Access is currently working towards AS/NZS 4801 compliance and certification in regards to its OHS Management System. As an organisation Instant Access places a premium on the safety of its employee’s customer and parties with whom it interacts.

As an organisation operating in a number of jurisdiction, with differing OHS requirements, Instant Access is committed to consistency to safety. 

This safety commitment is demonstrated by Instant Access’s industry best practice service and maintenance of its EWP fleet. This results in Instant Access being able to assure its clients that any EWP received on site has been serviced and maintained to the highest standards with the records to support.

Should you require further information please contact our National OH&S Manager Troy Plummer on 02 9748 6200